Legal

Refund and Cancellation Policy

This policy explains when companies and AI labs that pay Mereden for services can cancel an order and receive a refund. It forms part of our Terms of Service.

Last updated: October 17, 2026 · Contact: support@meredenai.com

1. Who this policy applies to

Mereden is a brand of Iknir Software Solutions Private Limited. We sell expert evaluation, AI training data, and expert staffing services to companies and AI labs ("Clients"). This policy applies to payments Clients make to Mereden, including card payments processed by Stripe.

Experts never pay Mereden. Applying, vetting, and working on projects is free for experts. Mereden pays experts for completed work. This policy does not cover expert payouts, which are described in each project's contract terms.

2. What Clients pay for

Clients pay for digital services described in an order form, statement of work, or invoice ("Order"). Each Order states the scope, the price in US dollars or Indian rupees, and the delivery timeline. Services include expert review of AI model outputs, creation of evaluation questions and answers, and supply of vetted experts for a set number of hours. See Pricing.

3. Cancellation by the Client

  • Before work starts: you may cancel an Order at any time before work begins and receive a full refund of any amount paid.
  • After work starts: you may cancel by emailing support@meredenai.com. You pay only for work completed and expert hours used up to the date we receive your notice. We refund any prepaid amount for work not yet performed.
  • Ongoing staffing: recurring expert staffing can be cancelled with 7 days' written notice, unless your Order states a different notice period.

4. Refunds for delivered work

If delivered work does not meet the quality standard or specification agreed in your Order, tell us within 14 days of delivery with details of the problem. We will first redo or correct the affected work at no extra cost. If we cannot fix it within a reasonable time, we will refund the amount paid for the affected portion of the work.

Refunds are not available for work that was delivered as specified and accepted, or where the Client changed the scope or instructions after the work was done.

5. Cancellation by Mereden

If Mereden cannot deliver an Order, for example because suitable experts are not available, we will tell you promptly and refund any amount paid for undelivered work in full.

6. How refunds are paid

  • Approved refunds are issued to the original payment method. Card payments are refunded through Stripe.
  • We start processing a refund within 5 business days of approving it. Your bank or card issuer may take a further 5 to 10 business days to show it.
  • Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences or fees charged by your bank.

7. Payment disputes

Please contact us before raising a chargeback with your bank. Most issues are resolved quickly by email at support@meredenai.com.

8. Contact

Iknir Software Solutions Private Limited
4th Floor, 648/A, Om Chambers, Binnamangal Main Road, Indiranagar, Bengaluru, Karnataka 560038, India
CIN U62020KA2026PTC214379 · GSTIN 29AAICI6393K1ZT
Email: support@meredenai.com
Phone: +91 77328 48504